> ## Documentation Index
> Fetch the complete documentation index at: https://docs.amy.vc/llms.txt
> Use this file to discover all available pages before exploring further.

# Amy FAQ: Security, Integrations, Pricing & Common Questions

> Answers to the most common questions about Amy: getting started, SOC 2 compliance and data privacy, the tools Amy connects to, the channels she works in, pricing and credits, team rollout, how to trust and control her work, and how Amy compares to Claude and ChatGPT.

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  <img src="https://mintcdn.com/amy-26437e5b/K8A5w3q750reYorA/images/support.png?fit=max&auto=format&n=K8A5w3q750reYorA&q=85&s=cd50cd5fb240b0baf7119c32947a0858" alt="FAQ" width="2400" height="1260" data-path="images/support.png" />
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The questions we hear most from new teams, with straight answers. Can't find what you're looking for? Email [hey@amy.vc](mailto:hey@amy.vc) and we'll help.

## Getting Started

<AccordionGroup>
  <Accordion title="How do I get started with Amy?" icon="circle-play">
    Getting started takes a couple of minutes. Sign up, choose the channel you want to talk to her in (Slack, WhatsApp, Telegram, or email), and connect your first few tools by just asking her in chat. If you'd like a hand, book an onboarding session with the team and we'll set you up. The quickest way to see what she can do is to ask her to prep you for your next meeting.
  </Accordion>

  <Accordion title="Do I need to download a new app?" icon="smartphone">
    No. There's nothing new to learn and nothing to install. Amy works inside the channels you already use every day, email, Slack, WhatsApp, and Telegram, so you delegate to her the same way you'd message a colleague.
  </Accordion>
</AccordionGroup>

## Security & Compliance

<AccordionGroup>
  <Accordion title="Is Amy SOC 2 compliant, and can I see the reports?" icon="shield-check">
    Yes. Amy has completed both SOC 2 Type 1 and SOC 2 Type 2, independent audits of how we handle and protect your data. If you'd like to review the reports, email [security@amy.vc](mailto:security@amy.vc) and we'll share them with you.
  </Accordion>

  <Accordion title="Is my data safe, and do you use it to train AI models?" icon="lock">
    Your data is yours. It stays siloed to your account and is never used to train AI models, ours or any third party's. Amy only accesses the tools you explicitly authorise, and you can revoke that access at any time. For the full detail see our [Privacy Policy](https://workspace.amy.vc/legal/privacy) and [Terms of Service](https://workspace.amy.vc/legal/terms), or email [security@amy.vc](mailto:security@amy.vc).
  </Accordion>
</AccordionGroup>

## Integrations & Connections

<AccordionGroup>
  <Accordion title="Can Amy connect to the tools I already use?" icon="plug">
    Almost certainly. Amy connects natively to over 1,000 tools across CRM, email, calendar, chat, files, and data. You authorise a tool once, Amy gains the access you grant, and connections refresh weekly so her context stays current. The fastest way to link something is to just ask Amy in chat. The more you connect, the more she can do, because she reads and acts across your whole stack instead of working from a blank slate.
  </Accordion>

  <Accordion title="What if the tool I need isn't supported?" icon="puzzle">
    Let us know. Email [hey@amy.vc](mailto:hey@amy.vc) with what you need and custom integrations are usually live within a week.
  </Accordion>
</AccordionGroup>

## Channels & Team Access

<AccordionGroup>
  <Accordion title="Can I use Amy on WhatsApp, Slack, and the apps I already work in?" icon="messages-square">
    Yes. Amy lives in the channels you already use: email, Slack, WhatsApp, and Telegram. WhatsApp is the most popular. She keeps context across all of them, so you can start a task over email, follow up on WhatsApp, and she knows exactly where things stand.
  </Accordion>

  <Accordion title="Can I set my whole team up on Amy?" icon="users">
    Yes, Amy is built for teams. Set up a team account and everyone shares one credit pool, so every member gets every capability without per-seat licenses. Knowledge, prompts, templates, and watchlists can be shared across the team, and you can invite colleagues directly. Each person works in their own channels while the team shares context and memory.
  </Accordion>
</AccordionGroup>

## Pricing & Credits

<AccordionGroup>
  <Accordion title="How does pricing work, and do I pay per seat?" icon="credit-card">
    Amy is usage-based, not per seat. You draw from a pool of credits as you use her, and teams share one pool so every member gets every capability without buying a license each. New accounts start with a free trial. For current pricing and trial details, email [hey@amy.vc](mailto:hey@amy.vc) or book an onboarding call.
  </Accordion>
</AccordionGroup>

## Quality & Trust

<AccordionGroup>
  <Accordion title="How do I know I can trust Amy's answers?" icon="quote">
    Amy works in plain language and shows her steps, citing the sources behind her answers so you can trace where a fact came from. You're never taking her word for it: you can open the underlying email, document, or record she used.
  </Accordion>

  <Accordion title="Does Amy act on my behalf, or does she only read my data?" icon="zap">
    Amy does both. She reads across the tools you connect to answer questions, and she takes real action too: drafting replies, updating your CRM, building lists, and scheduling. She only ever works within the access you grant, and you can revoke any connection at any time.
  </Accordion>

  <Accordion title="Can I check Amy's work before she takes actions on my behalf?" icon="circle-check">
    Yes. Amy confirms with you before anything is written, so you can check her work meets your standard first. She also has a strict guardrail against deleting data: she can add to and modify records, but she won't delete anything unless you explicitly choose to.
  </Accordion>

  <Accordion title="Does Amy just give me a positive analysis?" icon="scale">
    Amy aims to be balanced, and you can steer how critical she is. If you find her erring toward the positive, add an instruction to your team memory or Context Library, for example to always lead with risks or hold analysis to a specific bar, and she'll apply it to every task going forward.
  </Accordion>
</AccordionGroup>

## How Amy Compares

<AccordionGroup>
  <Accordion title="I already use Claude or ChatGPT. What does Amy add?" icon="sparkles">
    Amy isn't tied to a single model. She runs across multiple LLMs and picks the best one for each task, optimising for both quality and token cost rather than locking you into one vendor. On top of that she's bundled with proprietary tools like Firecrawl, People Data Labs, CoreSignal, Exa Search, and X, so she can enrich contacts, research companies, and find verified contact details a general chatbot can't reach. She comes with over 1,000 integrations out of the box, and she lives in the channels you already use every day rather than in a separate tab you have to remember to open.
  </Accordion>
</AccordionGroup>

## Still need help?

<Card title="Book a free expert session →" icon="calendar-check" href="https://cal.com/team/amy/amy-expert-session" color="#2A2C24" horizontal>
  Get a free session with an Amy expert and we'll help you get set up around your workflow.
</Card>

<CardGroup cols={2}>
  <Card title="Email support" icon="mail" href="mailto:hey@amy.vc">
    Reach the team at [hey@amy.vc](mailto:hey@amy.vc) for anything not covered here.
  </Card>

  <Card title="Security & compliance" icon="shield-check" href="mailto:security@amy.vc">
    Request our SOC 2 reports or ask a data question at [security@amy.vc](mailto:security@amy.vc).
  </Card>
</CardGroup>